Have you suspended your Bluehost account? A nightmare, it must be! Owing to the existence of ransomware, websites are frequently suspended. Website operators know this all too late in most situations. But don’t be scared. We will help you through your hosting company’s method of fixing up your WordPress website and making it unsuspended.
You should instal our WordPress Malware Removal Plugin (Fixhackedwebsite) if you have malware and are only trying to clean up the infection and repair the web. It’ll scrub the web immediately. So you’ll need to come back and read the remainder of the article to get the website unsuspended by the web server.
Why Was Your Bluehost Account Suspended?
On all the websites that it drives, Bluehost runs a security search. Daily tests assist the hosting company in identifying websites that may be compromised and malware corrupted. They search the WordPress pages and Bluehost suspends the domain until they are confident that a certain website has malware. They let the administrator of the site know about the suspension. We have a preview of the email that Bluehost usually sends to site owners whose malware account has been removed or deactivated.
The email suspension can seem overwhelming and users can feel confused as to how to proceed. It’s normal. But Bluehost just tells you that because of the existence of malware on your website, your account has been deactivated and they also set down the measures you should take to clean it. We’ll explore how you can execute those measures in the next segment.
How to Repair Suspension from Bluehost?
One can make out that the email has two parts by looking closely at the website suspension email. They talk about how to delete ransomware in the first part, and they talk about how to further protect the website in the second part.
Let’s take a peek at the email’s first section-
Bluehost tells you in the mail section of two ways you can delete malware from your website.
- You can either restore a clean copy of your backup or restore a backup copy.
- You should go to the document where ransomware files found on your website have been identified and try to clean them up.
In some way or the other, both methods fall short and we have discussed them in the next section.
Restoring a Clean Backup
Assuming you’ve been taking regular backups, it’s tough to realise which copy is clean of malware. In this situation, you can figure out whether the hard-to-achieve website has been compromised, so you can verify your backups and figure out which ones are clean. A copy infected with malware will demonstrate signs of being hacked. Note: Tools such as BlogVault give users a simple way to test backups before they are restored.
That said, restoring backups would not make it hack-free for your website. You expect corrupted files to be deleted and replaced with clean files when a backup is recovered. But what about the latest files that hackers have left behind? Hackers normally leave a loophole behind when obtaining entry to a website, which helps them to access the site at will. When you recover a copy, backdoors are not usually removed. Therefore, restoration alone will not make it hack-free for your website. See how to search your WordPress site for backdoors and WP-VCD malware (that generates backdoors).
Removing files with malware on your own
Bluehost tells you in the email that they have made a list of the malware they detected on your website. It’s odd to remember that they didn’t connect the email list, but they uploaded it to your home directory instead (see the photo below).
Website owners usually should not enter the home directory and a wrong move could prove devastating for the website. But if you tread slowly, there’s always the issue of how the ransomware can be eliminated. You can delete malware manually, but it is a repetitive procedure that requires a lot of time to perform. In addition, if you’re not a ransomware specialist, you won’t realise what you’re eliminating. Removing the wrong files will trigger a split on your website.
Bluehost ‘s email states in the suspension, “We do not promise that it is a full list, and it could include false positives, meaning files that appear suspicious but aren’t.” This suggests that any of the files they have identified as suspicious may be quite safe. The files might be an important part of your website and your website could crash if you delete them.
It’s much better to use a security plugin considering the struggles associated with restoring a backup or deleting the malware on your own.
Clean malware with a plugin for security
Although there are several protection plugins to choose from, one must choose carefully. Surface level scanning is done by most security plugins, which ensures they search at areas where malware is normally found. This technique is old-school. Sadly, ransomware can be concealed somewhere on the web these days. Not just that, several security plugins just scan for existing malware, which ensures that new ones are not detected.
- But since it tests the actions and pattern of passwords, a deep scanner like Fixhackedwebsite detects fresh malware.
- This helps decide whether a malicious code or a clean one is the code.
- The protection plugin also keeps track of all your files and directories, not just the positions that are known. In this way, the WordPress malware detector for Fixhackedwebsite goes beyond and above scanning the website for secret malware.
Install and enable the protection plugin to search the website with Fixhackedwebsite. Then add the Fixhackedwebsite dashboard to the site. The plugin will automatically start to search your web. By cleaning your website with the same plugin, it will find malware which you can delete.
Protection plugins usually send security staff to enter and uninstall the malware from the website. This is a time-consuming operation, and from a few hours to even a few days, the average processing time varies. Try Fixhackedwebsite WordPress ransomware removal if you want to clean the website quicker. By choosing Auto Clean (as seen in the image above), you can start the removal process yourself. Your website will be safe and malware-free within a few minutes.
We stated that it has two sections, going back to the Bluehost suspension email:
- It talks about eliminating malware that we’ve discussed in the first chapter.
- In the second section, Bluehost encourages the implementation of security controls.
Safety steps that you need to take
Let’s take a look at the safety precautions suggested by Bluehost and we will show you how you can incorporate them.
* Remove unfamiliar or unused files, and repair files that have been modified.
A part of the hack may be unfamiliar or unknown files. If you have used Fixhackedwebsite to clean your web, you must have deleted unknown files containing malware from the plugin. As for restoring files, Fixhackedwebsite removes the website’s ransomware and restores files that have been changed by hackers.
* Updating to the current update of all scripts, applications, extensions, and themes.
Very frequently, to obtain access to the website, hackers use insecure plugins and themes. Updating them would guarantee that those bugs will not be abused by anyone. The same refers to your website for scripts and applications.
* Study the files, utilities, extensions, and themes that you are using to delete any security bugs that are considered to be unresolved.
Only when there is an upgrade available can you upgrade the extensions, themes, scripts, and programmes. Delete any who don’t give any alerts. For the proper functionality of your website, some of the WordPress themes and plugins may be necessary. Using an option in that situation.
There are a few other precautionary steps suggested by Bluehost, such as modifying your WordPress hosting account and FTP account password, upgrading file permission, protecting your PHP settings, and having a decent antivirus software on your computer (recommended reading-Can PC Antivirus detect a compromised website?).
Then let Fixhackedwebsite protect your website by adding WordPress hardening steps if you find all this daunting.
Ask Bluehost to check and not suspend your site
Contact your hosting company when you are able. Give Bluehost an email telling them that your website is free from malware. In the same thread (the one in which they told you that your website was suspended), you can give a comment. Or you can do a live chat and ask them and check your page and to cancel it.
Tip: They usually ask for the last four digits of your hosting account ‘s password. Only keep it handy.
How to avoid the potential suspension of your Bluehost account?
It’s hard enough to be suspended only once. A nightmare that you don’t want to live is being suspended a second time around. We would recommend you take the following security steps to protect the future of your website:
Keep up to date on your website
It can get a little annoying to receive a lot of updates every week from plugins and themes and the centre of your website. But missing them is not a smart idea. Updates to WordPress help boost performance, add new functionality and, above all, address security problems. If you miss updates, bugs that cause hackers to enter your website stay unfixed. Your website will become tainted with malware soon enough, and your web server company will suspend your website. Still keep updated on your website.
Using Strong Passwords Password
The admin login tab is the website’s most vulnerable tab. To learn how to secure the WordPress admin login tab, see our tutorial. In order to access your site, hackers attempt to guess your login credentials. It is also easier for them to obtain entry to the site by providing an easy-to – guess credential (like admin & password123). Make sure you have secure user passwords (recommended reading: how to produce a strong password).
Using a Plugin for Authentication
Your website will be safe from malware, bots, and the rest, with a strong WordPress protection plugin in place. Choosing a successful one can prove to be quite a challenge, considering the amount of security plugins available out there. We compared the best protection plugins for WordPress that will assist you in making the right decision.
With that, we’ve come to the end of your Bluehost account being unsuspended. We are sure that you’ll be able to uninstall the suspension if you obey the steps above.
We had stated earlier that the cause behind the suspension may have been a malware infection. The removal of its Google Adwords account is another concern that many compromised website owners contend with. Check that your Adwords account is suspended and use this guide to take action to correct it. Suspended Google AdWords account.
Three key courses of action include making the website unsuspended.
- Cleaning the hacked website for you
- Take preventive measures
- Informing the web hosts of the steps you have taken
Malware elimination means that your website is no longer a threat to your web host server and prevention initiatives mean that your website in the future will not be a threat. The best practise that security experts suggest is to add a security plugin to save your site from potential hack attempts.