How to Repair Bluehost Account Suspended issue
How to Repair Bluehost Account Suspended issue?

Bluehost Account Suspended?

Bluehost Account Suspended? – A nightmare, it muBluehost Account Suspended?st be! Owing to the existence of ransomware, websites are frequently suspended. Website operators know this all too late in most situations. But don’t be scared. We will help you through your hosting company’s method of fixing up your WordPress website and making it unsuspended.

Bluehost is a fantastic and cost-effective option to host a website online. However, if the website’s security is compromised, hosting can quickly become a nightmare. Bluehost takes its security policy very seriously, thus sites that have been infected with malware are usually blacklisted or suspended. Users who are frustrated can be found scouring the internet for articles like this that can assist them recover their Bluehost site, which has been suspended. Unlike other posts, however, this one

will not only explain how to restore your site using the Bluehost Malware scanner, but will also provide some additional security advice at the end to help you prevent such situations in the future.

Your website has been taken offline and is no longer accessible to your users due to a Bluehost account suspension. Suspension of a Bluehost account is understandably a nightmare for most website owners. The first and most obvious cause for account suspension is always – hack! However, there could be a number of additional factors at play when a Bluehost account is suspended. In fact, nonpayment is the most prevalent reason for a website’s suspension by Bluehost.

Bluehost Account Suspended - How To Fix Malware Issue
Bluehost Account Suspended – How To Fix Malware Issue

Bluehost appears to be serious about its security policy. It is also quick to block or suspend hacked websites in order to protect the server’s other websites. If your Bluehost account was likewise suspended, this blog post will be very useful to you. It goes over the signs, causes, and recovery process for a Bluehost account suspension. Finally, you will receive some bonus security recommendations to help you prevent such situations in the future.

Bluehost Account Suspended – Symptoms

  1. There is a brief outage on the website.
  2. Bluehost emails stating, “Your account has been cancelled due to malware detection!”
  3. Suspension of a Bluehost account is an example of a warning.
  4. There are a lot of phishing pages on this site.
  5. Backdoors and web shells on the website

Suspension of a Bluehost account in WordPress, Magento, OpenCart, and Joomla

Once the malware has gained access to your Bluehost website, it can utilise it for various harmful objectives such as crypto mining, spam, and so on. As a result, these websites are being suspended as soon as possible in order to protect others. Let’s take a look at some of these factors that could be linked to a malware attack.

Failure of Payment

One of the most prevalent causes for a Bluehost account suspension is because of this. Bluehost claims that

All payments are taken, in advance, for the full term of your plan.

If you do not comply, Bluehost will suspend your website. This suspension is not as abrupt as it may appear; instead, Bluehost sends a series of emails urging the user to renew their payment. Even if the owner is late, the website is taken down.

Violation of Policies

The terms and conditions of hosting provider Bluehost should be followed to the letter. In addition, any violation of the terms of service may result in the suspension of your website. According to Bluehost’s terms of service, hosting inflammatory and obscene materials, spam content, and other types of content on the server is prohibited. It also has a policy against phishing and masking websites. If you are found guilty of the foregoing, your Bluehost account will be suspended.

Resource Overuse

Because Bluehost is a shared server, it bears the same responsibility to each website in terms of providing appropriate resources. However, if your website consumes more than its fair portion of the server’s bandwidth, Bluehost will suspend it. Your heavy resource usage could stifle the performance of other pages on the server.

Even though excessive resource usage is a solid justification, Bluehost does not immediately suspend the account. It alerts you to the increasing usage and asks that you reduce your consumption. It suspends your website if you do not comply.

Distribution of Spam

Spam can be redistributed through compromised websites. Multiple lists of IPs that churn out big amounts of spam are typically maintained on the internet. Spammers want new IPs every day to propagate their spam, thus hosting providers with hundreds of websites, such as Bluehost, are an attractive target. A Bluehost site that has been detected as a spam distributor may end up in spam directories. In fact, it may result in the entire server being banned! As a result, Bluehost takes immediate action to suspend such sites.

Server Overload Caused by Cryptocurrency Mining

Attackers can take control of a large number of computing resources by compromising a Bluehost site. For them, these websites can be utilised to mine Bitcoin. On such sites, hackers usually prefer to mine Monero. Despite the fact that CoinHive (a major Monero mining service) has been shut down, attackers have found different ways to mine the cryptocurrency. This technique can put a lot of strain on the server. As a result, there is another another reason for the suspension of Bluehost’s website.

Bluehost’s email will now specify a ban as a result of server overload. However, there is another side effect of malware infection. Furthermore, the hijacked Bluehost site can be used to distribute pirated movies, software, and other content, putting additional strain on the server. As a result, finding the true reason for Bluehost’s site suspension can be difficult.

Malware Redistribution

The compromised Bluehost site can also be used as a malware storage facility by the attacker. As a result, it can be used to infect other websites that are hosted on the same server or share web space. In such instances, a lack of sub-netting might allow infection to spread like wildfire. Bluehost’s systems can detect hacked websites, which can result in a blanket ban on all hacked sites.

Bluehost has provided an example of a malware-infected file:

/home1/abc/public_html/yourdomain/index.php: SL-PHP-UPLOADER-1-hh.UNOFFICIAL FOUND
/home1/abc/public_html/yourdomain/tests/404.php: SL-PHP-EVAL_REQUEST-hw.UNOFFICIAL FOUND
/home1/abc/public_html/yourdomain/storage/wp-log.php: SL-PHP-SHELL-md5-cpqs.UNOFFICIAL FOUND
/home1/abc/public_html/yourdomain/storage/logs.php: SL-PHP-FILEMANAGER-aj.UNOFFICIAL FOUND
/home1/abc/public_html/yourdomain/storage/new_readme.php: SL-PHP-FILEHACKER-ajr.UNOFFICIAL FOUND
/home1/abc/public_html/yourdomain/vendor/Y/index.htm: SL-HTML-PHISHING-awg.UNOFFICIAL FOUND

/home1/abc/public_html/yourdomain/vendor/readme.php: SL-PHP-BACKDOOR-GENERIC-ava.UNOFFICIAL FOUND
/home1/abc/public_html/yourdomain/vendor/X/login.php: SL-HTML-PHISHING-aok.UNOFFICIAL FOUND
OUND
/home1/abc/public_html/yourdomain/vendor/phpunit/phpunit/src/Util/PHP/leafmailer.php: SL-PHP-MAILER-GENERIC-ev.UNOFFICIAL FOUND
/home1/abc/public_html/yourdomain/vendor/phpunit/phpunit/src/Util/PHP/
/home1/abc/public_html/yourdomain/vendor/xp/login.php: SL-HTML-PHISHING-aok.UNOFFICIAL FOUND
/home1/abc/public_html/yourdomain/vendor/att/Indexxatt/Team.php: SL-PHP-HACKEDBY-ocq.UNOFFICIAL FOUND
/home1/abc/public_html/yourdomain/vendor/Co/index.htm: SL-HTML-PHISHING-awg.UNOFFICIAL FOUND
/home1/abc/public_html/yourdomain/vendor/Co/adobe.php: SL-HTML-PHISHING-arq.UNOFFICIAL FOUND
/D
/coyz4/public_html/yourdomain/wp-content/login.acc.bank.com/hold/next3.php: SL-HTML-PHISHING-bnc.UNOFFICIAL FOUND
/home1/abc/public_html/yourdomain/wp-content/login.acc.bank.com/hold/step3.php: SL-HTML-PHISHING-eiw.UNOFFICIAL FOUND
/home1/abc/public_html/yourdomain/wp-content/login.acc.bank.com/hold/index.php: SL-PHP-REDIRECT-1-md5-agru.UNOFFICIAL FOUND

TL;DR

You should install our WordPress Malware Removal Plugin if you have malware and are only trying to clean up the infection and repair the web. It’ll scrub the web immediately. So you’ll need to come back and read the remainder of the article to get the website unsuspended by the web server.

Why Was Your Bluehost Account Suspended?

On all the websites that it drives, Bluehost runs a security search. Daily tests assist the hosting company in identifying websites that may be compromised and malware corrupted. They search the WordPress pages and Bluehost suspends the domain until they are confident that a certain website has malware. They let the administrator of the site know about the suspension. We have a preview of the email that Bluehost usually sends to site owners whose malware account has been removed or deactivated.

bluehost-email-site-suspendedThe email suspension can seem overwhelming and users can feel confused as to how to proceed. It’s normal. But Bluehost just tells you that because of the existence of malware on your website, your account has been deactivated and they also set down the measures you should take to clean it. We’ll explore how you can execute those measures in the next segment.

How to Repair Bluehost Account Suspended issue?

One can make out that the email has two parts by looking closely at the website suspension email. They talk about how to delete ransomware in the first part, and they talk about how to further protect the website in the second part.

Let’s take a peek at the email’s first section-

hosting-provider-account-suspended-email

Bluehost tells you in the mail section of two ways you can delete malware from your website.

  • You can either restore a clean copy of your backup or restore a backup copy.
  • You should go to the document where ransomware files found on your website have been identified and try to clean them up.

In some way or the other, both methods fall short and we have discussed them in the next section.

Restoring a Clean Backup

Assuming you’ve been taking regular backups, it’s tough to realise which copy is clean of malware. In this situation, you can figure out whether the hard-to-achieve website has been compromised, so you can verify your backups and figure out which ones are clean. A copy infected with malware will demonstrate signs of being hacked. Note: Tools such as BlogVault give users a simple way to test backups before they are restored.

That said, restoring backups would not make it hack-free for your website. You expect corrupted files to be deleted and replaced with clean files when a backup is recovered. But what about the latest files that hackers have left behind? Hackers normally leave a loophole behind when obtaining entry to a website, which helps them to access the site at will. When you recover a copy, backdoors are not usually removed. Therefore, restoration alone will not make it hack-free for your website. See how to search your WordPress site for backdoors and WP-VCD malware (that generates backdoors).

Bluehost Malware Removal – Removing files with malware on your own

Bluehost tells you in the email that they have made a list of the malware they detected on your website. It’s odd to remember that they didn’t connect the email list, but they uploaded it to your home directory instead (see the photo below).

home-directory-malware

Website owners usually should not enter the home directory and a wrong move could prove devastating for the website. But if you tread slowly, there’s always the issue of how the ransomware can be eliminated. You can delete malware manually, but it is a repetitive procedure that requires a lot of time to perform. In addition, if you’re not a ransomware specialist, you won’t realize what you’re eliminating. Removing the wrong files will trigger a split on your website.

Bluehost ‘s email states in the suspension, “We do not promise that it is a full list, and it could include false positives, meaning files that appear suspicious but aren’t.” This suggests that any of the files they have identified as suspicious may be quite safe. The files might be an important part of your website and your website could crash if you delete them.

It’s much better to use a security plugin considering the struggles associated with restoring a backup or deleting the malware on your own.

Clean malware with a plugin for security

Bluehost Malware Attack Detection and Removal Block the Attackers

It is recommended that the entire site be taken offline in order to search for the Bluehost malware attack type. This would allow us to use the Bluehost Malware scanner more efficiently. If you don’t want to do that, at the very least update the database and login panel passwords to keep attackers out. If you think that the database has been hacked, you can reset the password by following the instructions below.

Step 1: Log in to your Bluehost account’s Control Panel.
Step 2: In the cPanel’s Databases section, look for the icon to reset MySQL’s password.
Step 3: Take a look at the username displayed. Check for any suspicious usernames.
Step 4: Change the password to keep intruders out by typing a new one in the “New Password” text box. Then, in the “New Password” text box, type the same password to confirm it.
Step 5: Finally, select Set MySQL Password from the drop-down menu. Check for a notice that says “Your password has been successfully updated, click here to continue.”

Malicious Code Detection and Removal

For beginner users, it is recommended that they utilize the # symbol to comment out any questionable code and then contact specialists for deep code analysis or utilize a Bluehost Malware scanner. Apart from harmful code, intermediate users should watch for obfuscated code. The Base64 format is a common method of obfuscation. A single command can locate many files containing such code. Simply put, run:

find . -name “*.php” -exec grep “base64″‘{}’; -print &> hiddencode.txt

Running this command here will search for and store all base64 encoded code in the hiddencode.txt file. Online tools can be used to decode base64 encoded lines. FOPO Obfuscation, in addition to base64 concealed code, is very popular among attackers. The phpMyAdmin tool can help novice users find harmful code. For a visual reference, see the image below.

Although there are several protection plugins to choose from, one must choose carefully. Surface level scanning is done by most security plugins, which ensures they search at areas where malware is normally found. This technique is old-school. Sadly, ransomware can be concealed somewhere on the web these days. Not just that, several security plugins just scan for existing malware, which ensures that new ones are not detected.

  • But since it tests the actions and pattern of passwords, a deep scanner like sucrri detects fresh malware.
  • This helps decide whether a malicious code or a clean one is the code.
  • The protection plugin also keeps track of all your files and directories, not just the positions that are known. In this way, the WordPress malware detector for sucrri goes beyond and above scanning the website for secret malware.

Install and enable the protection plugin to search the website with sucrri. Then add the sucrri dashboard to the site. The plugin will automatically start to search your web. By cleaning your website with the same plugin, it will find malware which you can delete.

Protection plugins usually send security staff to enter and uninstall the malware from the website. This is a time-consuming operation, and from a few hours to even a few days, the average processing time varies.

We stated that it has two sections, going back to the Bluehost suspension email:

  • It talks about eliminating malware that we’ve discussed in the first chapter.
  • In the second section, Bluehost encourages the implementation of security controls.

Safety steps that you need to take

Let’s take a look at the safety precautions suggested by Bluehost and we will show you how you can incorporate them.

  1. Remove unfamiliar or unused files, and repair files that have been modified.
  2. A part of the hack may be unfamiliar or unknown files. As for restoring files, Fix hacked website removes the website’s ransomware and restores files that have been changed by hackers.
  3. Updating to the current update of all scripts, applications, extensions, and themes.
  4. Very frequently, to obtain access to the website, hackers use insecure plugins and themes. Updating them would guarantee that those bugs will not be abused by anyone. The same refers to your website for scripts and applications.
  5. Study the files, utilities, extensions, and themes that you are using to delete any security bugs that are considered to be unresolved.

Only when there is an upgrade available can you upgrade the extensions, themes, scripts, and programmes. Delete any who don’t give any alerts. For the proper functionality of your website, some of the WordPress themes and plugins may be necessary. Using an option in that situation.

There are a few other precautionary steps suggested by Bluehost, such as modifying your WordPress hosting account and FTP account password, upgrading file permission, protecting your PHP settings, and having a decent antivirus software on your computer (recommended reading-Can PC Antivirus detect a compromised website?).

Then let Fix hacked website protect your website by adding WordPress hardening steps if you find all this daunting.

Ask Bluehost to check and not suspend your site

Contact your hosting company when you are able. Give Bluehost an email telling them that your website is free from malware. In the same thread (the one in which they told you that your website was suspended), you can give a comment. Or you can do a live chat and ask them and check your page and to cancel it.

Tip: They usually ask for the last four digits of your hosting account ‘s password. Only keep it handy.

How to avoid the potential suspension of your Bluehost account?

It’s hard enough to be suspended only once. A nightmare that you don’t want to live is being suspended a second time around. We would recommend you take the following security steps to protect the future of your website:

Keep up to date on your website

It can get a little annoying to receive a lot of updates every week from plugins and themes and the centre of your website. But missing them is not a smart idea. Updates to WordPress help boost performance, add new functionality and, above all, address security problems. If you miss updates, bugs that cause hackers to enter your website stay unfixed. Your website will become tainted with malware soon enough, and your web server company will suspend your website. Still keep updated on your website.

Using Strong Passwords Password

The admin login tab is the website’s most vulnerable tab. To learn how to secure the WordPress admin login tab, see our tutorial. In order to access your site, hackers attempt to guess your login credentials. It is also easier for them to obtain entry to the site by providing an easy-to – guess credential (like admin & password123). Make sure you have secure user passwords (recommended reading: how to produce a strong password).

Using a Plugin for Authentication

Your website will be safe from malware, bots, and the rest, with a strong WordPress protection plugin in place. Choosing a successful one can prove to be quite a challenge, considering the amount of security plugins available out there. We compared the best protection plugins for WordPress that will assist you in making the right decision.

With that, we’ve come to the end of your Bluehost account being unsuspended. We are sure that you’ll be able to uninstall the suspension if you obey the steps above.

We had stated earlier that the cause behind the suspension may have been a malware infection. The removal of its Google Adwords account is another concern that many compromised website owners contend with. Check that your Adwords account is suspended and use this guide to take action to correct it. Suspended Google AdWords account.

With sucuri, you can secure your Bluehost website

There are thousands of virus signatures, and it is impossible to search for each one manually. As a result, an automatic Bluehost malware scanner appears to be the best bet in such situations. Finding the proper Bluehost Malware scanner can be difficult, though, because there are so many on the market. Let’s look at all of the factors to consider before purchasing a Bluehost Malware scanner.

Sucuri’s Bluehost Malware Scanner

Sucuri has the perfect Bluehost malware scanner. Here are a few reasons why Astra is the best choice for securing your Bluehost website.

  1. Simple to Use: Astra was created with inexperienced users in mind. Even beginners may use its simple dashboard interface to safeguard their Bluehost-hosted site.
  2. Sucuri Bluehost malware scanner is cost-effective and scalable. As a result, it can be utilized by both small and large businesses on Bluehost.
  3. Sucuri is equipped with a robust firewall that can thwart numerous infiltration attempts by intruders.
  4. Customer Service: Astra is always willing to assist its customers. Astra’s engineers can assist you with installation of anything. Astra also sends out email updates on a regular basis.

Ultimate Thoughts

Three key courses of action include making the website unsuspended.

Malware elimination means that your website is no longe a threat to your web host server and prevention initiatives mean that your website in the future will not be a threat. The best practise that security experts suggest is to add a security plugin to save your site from potential hack attempts.