When you try to log in, the website displays the following error: “This account has been temporarily disabled. For more details, contact your hosting provider.”
The notice is particularly aggravating because it is vague, with no obvious explanation of what went wrong or how to fix it other than a general order to contact your web host.
By the end of this post, you’ll know exactly how to deal with this mistake and put in place some preventative measures to ensure it doesn’t happen again.
Your website has been suspended, most likely due to a hack. If you want a fast fix, clean your site with our WordPress security plugin. You’ll need to return to this article to learn how to upload your site to your web host for review.
Why did your website or account get suspended?
Websites or hosting accounts may be suspended for a variety of purposes, the most common of which is non-compliance with one of their policies. Suspension suggests that your website has been taken offline for the time being.
You’ll be redirected to a different URL, such as https://yoursite.com/cgi-sys/suspendedpage.cgi, when you try to reach your website.
Here are some of the most common reasons for your website’s suspension:
1. Your website is hacked
2. The website is consuming an enormous amount of energy.
3. Your charge to the web host has been unsuccessful.
4. Breach of another policy
Important: Your web host might have sent you an email with a warning note. They generally explain why your site was disabled and how you can get it back up and running.
Your website is hacked
Hackers take advantage of bugs in your website to gain entry. They redirect your visitors, inject spammy keywords into pages, send spam emails, inject spam links, target other websites, and steal information, among other things, using your website’s resources.
Your website will be suspended as a result of this.
Why would your web host suspend your hacked website if it just affects you and your guests, you may ask.
Since your compromised website allows your web host to open a can of worms:
- Your compromised website will consume far more energy than it is allotted. [Other problems may also contribute to excessive resource usage.] We’ll go over those in more detail in the next section.]
- Spam emails sent from your website will result in your web host’s IP being blacklisted. When an IP address is blacklisted, it has an effect on all websites hosted on the same domain.
- Your website can also be used to hack into other websites. Another attack against the IP address of the web host.
- The web host will receive alerts if one of the websites on their server has malware. Data centers, cloud providers, and ISPs, among others, can issue warnings if an IP is blacklisted.
This is just the tip of the iceberg. As a result, web hosts keep an eye out for situations like this and react quickly.
A hacked website is a major issue. Using a malware scanner to double-check, even though your web host has sent you an email with information about the malware.
However, if you have a list of malware, that is just the beginning. We strongly advise you to clean up the hack with an automated malware removal tool like MalCare in order for your website to be un-suspended and you to regain access.
Your website is using excessive resources
Your website is most likely shared with hundreds, if not thousands, of other websites on your web host’s list. All of the websites on that server share resources such as computing power, memory, and storage.
Web hosts set a resource cap for each account to ensure that all websites hosted on a shared hosting plan receive a reasonable amount of server resources.
If you hit or surpass the resource cap, most web hosts can inform you before suspending your account or sending you a “website account suspended” message. Yes, this is a devious way of persuading you to upgrade your hosting account. However, it can serve as a warning to double-check your website traffic for malicious bots.
Take a quick look at your inbox in case you missed the alert. Their email can only clarify what went wrong with your account.
Your payment to the web host has failed
Your credit card information is kept on file by web hosts, and they will automatically charge it at the time of renewal.
These transactions, however, can fail for a variety of reasons, including insufficient funds, expired cards, or fraud prevention. After that, you’ll get an email indicating that the transaction was unsuccessful and that you should update your payment details. In reality, if you have a yearly subscription, most of them will send you reminders via email several times a month before the due date.
The most popular reason web hosts suspend your website and display the message “This account has been suspended” is because of this. The solution is straightforward. Simply pay, and your site will be up and running in no time. To prevent suspension issues and missed reminders, we also suggest moving to an annual subscription.
Other policy violation
It’s fine; you didn’t read the web host’s terms and conditions. The majority of us don’t.
They are difficult to comprehend, but they are important. Since breaking the rules will result in the website being suspended.
Hosting companies develop broad policies on the types of material you can post to your website.
Copyright breaches, spam generation, unsolicited emails, improper admin use, and storing illegal material on the server are all reasons for the suspension.
Some web hosts also have policies in place about political content and the selling of questionable pharmaceuticals.
How to Remove Web Host account suspension?
Keep in mind that this mistake indicates that your website has been disabled by your web host. As previously mentioned, there are a number of possibilities.
We’ll go through each patch in depth depending on the cause. You should request a review from your web host after you’ve resolved the issues.
Removing Malware Infection
It can be difficult to delete malware from an offline website.
At this point, you can contact your web host, who will grant you temporary access to your website or whitelist it until the problems are resolved. You can also download a local copy of your website files by logging into your web host’s dashboard or using FTP access.
Install a protection plugin and check your website for malware once you’ve restored access to it.
And if your web host has shared a list of malware on your website (malware such as the favicon virus, for example), there’s a good chance they didn’t catch everything.
Side note: If you think that restoring a backup would clean your site, you’re mistaken. It’s possible that the backup is corrupted. Furthermore, restoring backups would not be able to erase the additional files and directories that hackers have put on your server. In the end, backups will not be able to clean your site.
To get your site back up, you must first delete the malware. This is definitely a step forward, but cleanups are difficult.
If you are a WordPress developer, we do not suggest attempting to clean the infected files yourself. Hackers try to hide infected files by using filenames that appear to be legal. There’s a fair chance you’ll forget to save a few files, or that you’ll accidentally delete any important ones.
Unless performed by a specialist, manual cleanups are highly difficult and wasteful. A WordPress protection plugin is much easier to use and works much better. Even if you don’t have a malware list, it will assist you in cleaning up your infected site.
As previously mentioned, contact your hosting provider and request that your IP address be whitelisted in order to obtain temporary access to your website.
Your hosting company can try to persuade you to purchase a malware scanner from them at this stage. But, be warned: you’ll need a deep scanner that can detect both known and unknown malware, as well as one that searches every nook and cranny for hidden malware.
MalCare’s Deep Scanner comes highly recommended. It will thoroughly search and clean your website in under 60 seconds. Then simply ask your web host to look into the suspension and delete the “account suspended page” notice. This is the fastest method of resolving the issue.
Here’s a list of other WordPress scanning and cleaning plugins we’ve put together: WordPress Security Plugins.
Important: Even though your site is currently free of infection, it can become infected again in the future. You must eradicate the infection’s source. Outdated themes, plugins, and poor credentials are the most common causes of infection. Update all of your themes and plugins, delete any nulled versions, and use strong usernames and passwords.
Addressing excessive resource usage to remove the Suspension
You may be wondering how you can find out what’s causing all of this resource use in the first place. 504 errors on the web are an early sign of inappropriate use.
Checking with your web host is a good place to start. Some web hosts, such as Cloudways, can show you resource utilization, but granular data is difficult to come by.
Except for your web host, data on resource use is not readily available somewhere else. They will tell you if the rise has been incremental (and therefore theoretically natural) or if there have been some abrupt spikes, which might suggest a problem.
Was your hosting company able to assist you in deciding if the use of unnecessary resources is the cause of the suspension?
This is awesome. The next move is to determine what caused the improper usage of resources. As previously mentioned, web hosts do not have granular information that would have assisted you in determining this.
An increase in traffic, the use of poorly coded plugins and themes, and DDoS attacks are all factors that add to the use of resources.
Check Google Analytics to see if your website was receiving more traffic than average before it was suspended.
What triggered the spike, if there was one? Was there a giveaway going on, or did one of your posts go viral?
If you can’t figure out what’s causing the spike, your website could be under threat from a DDoS attack. Your website is inundated with traffic (usually bots) in order to bring your server down in this form of attack.
Bots are scouring the Internet for details to scrape or hack into websites. With this article on how to avoid DDoS attacks and how to protect your website from brute force attacks, you will see if your site is under bot attack and learn how to prevent it.
Malware causes websites to become overburdened and use a lot of energy. While some web hosts are capable of detecting malware, almost all of the web hosts we’ve seen use simple malware scanners. To get this assurance, you’ll need an in-depth scanner.
Upgrade to a better hosting package if the explanation for the increase was positive—a giveaway or a rating boost.
Alternatively, you can upgrade to a better web host that will give your website more resources. Getting a decent offsite backup will make it easier to switch hosts and eliminate the need for a website check.
Poorly coded plugins and themes
Whether malware or traffic spikes aren’t to blame, the web site’s structure is still not ideal. Remember any newly added plugins or themes, for example. It’s possible that they’re not properly coded.
To run or upgrade poorly coded plugins and themes, you’ll need a lot of money. A 503 or 402 error on your web, as we described earlier, is an early indication of a poorly coded plugin or theme.
Assume you can find out which plugin or theme update caused the problem. How can you tell whether a plugin or theme is badly coded or consumes too many resources?
This is a difficult situation.
You’ll need to disassemble and inspect a plugin or theme to figure out whether it’s poorly designed. You’ll need not only good technological skills but also time to fully examine it.
To be honest, the majority of WordPress users would not be able to do so. It also defeats the point of using a plugin in the first place.
The easiest way to decide if a plugin or theme is nice is to use the same decision matrix you’d use to test any online purchase:
- How is it rated?
- How much is it updated?
- What effect does it have on the site’s speed?
- Is it being marketed on a well-known platform?
- Testimonials from people who have used it for a long time
Caching can also aid in the resolution of load issues. It’s simple to set up caching; just follow the steps in this article: how to clear WordPress cache.
Rectifying payment failures
Suspension is sometimes caused by payment failure. All you have to do now is pay to get rid of the suspension and the “this account has been suspended website” note.
However, you must act quickly to settle payment problems.
Web hosts are allowed to keep website data open for a limited time, but they are not required to do so for any extended period of time. Since web hosts want their customers to renew, the odds are in your favor; however, waiting is not recommended.
Losing your data due to a web host suspension isn’t a big deal if you have separate backups. You have the ability to rebuild your entire website.
If you’ve been considering switching web hosts, now is a good time to do so, in our opinion.
Rectifying policy violations
If your site has been suspended due to a policy breach, you must determine which policy you are violating and how you are violating it.
You might try reading your web host’s rules, but they’re generally packed with legalese and difficult to comprehend. Don’t waste time sifting through that; instead, contact help and ask for clarification.
After that, you must delete the material that is causing the infringement. If you can’t make the choice, you should consider switching hosting providers.
This article will help you move your website to a new web host by offering a list of the best hosting providers to help you choose the best choice for you.
Submit your site for review to your hosting provider
After you’ve fixed your website, it’s time to notify your web host of your behavior.
A few more steps, such as upgrading all of your plugins and themes, deleting disabled plugins and themes, and installing a protection plugin, are beneficial.
All of this isn’t needed, but it goes a long way toward demonstrating that you care about website protection. Such demonstrated dedication is well received by hosting providers.
Contact your web host when you’re ready. Take them through the steps of your resolution. This is an excellent time to be meticulous. In a few hours, the website should be up and running.
How to protect your site from future suspension
In a nutshell, be careful.
This is probably not the answer you were looking for, because no one wants to waste time and effort thinking about the protection of their website.
Payment errors or policy breaches are easy to fix since the root cause is identified or can be found in minutes. Before uploading a website with a web server, you can automate your payments and read the policies.
That is not the case when it comes to defense. Install a security plugin and a firewall to keep your site safe 24 hours a day, 7 days a week. It’s the right thing to do, and it will save you hours, if not days, of wasted money.
Google blacklisting is often accompanied by the suspension of a web host account. Check to see if Google Safe Browsing has penalized your website.
Don’t be concerned if it is.
Follow these simple instructions to regain your site: This site could be hacked guide, remove Google blacklisting, deceptive site ahead patch
That’s all there is to it for now.
If you’re having trouble with something, we’d be happy to assist you in every way we can. Send us an email, and our renowned customer service team will get back to you as soon as possible.