Few things are as horrifying for a website owner as waking up to an email alerting you that your website is suspended. When you read the text, it is natural to worry and fear. The more your website is down, the more your traffic, future clients, sales, and credibility would be wasted. Don’t panic, though, because we have you protected. We will assist you with this article and get your website up and running quickly. We will walk you through the email with the HostGator suspension. And display why you suspended your hosting account and how to delete the suspension. It may also be correlated to other domain names. We’re even going to teach you how to stop this happening again.
You can do it with our WordPress malware removal plugin if your website is compromised and you are searching for ways to clean your pages. In a jiffy, it clears up blogs. But about half of the job is cleaning the site. The other half includes addressing bugs and requiring your platform to be checked by HostGator. You will have to return and read this post to do this.
Why Did HostGator Suspend Your Site?
As all other WordPress hosting services do, HostGator carries out regular scans of websites hosted on its server. During this process, they investigate the site if they find websites with malicious activity going on. They suspend the site and inform the owner whether they are persuaded that the site is compromised and could impact other websites on the same dedicated domain, or among other sites on shared servers. That is what happened to the website on WordPress.
Right below, we have a copy of a similar email by HostGator –
To dissect the mail, let’s take a minute.
HostGator tells you in the first line of the existence of malware on your website and it is the reason why your account has been suspended.
HostGator advises you to uninstall viruses from your site in the next line. It also alerts you that they will be compelled to take more steps if you don’t clean the domain over the next 60 days and may also suspend your website indefinitely.
In the final line, after you have cleaned up the pages, the web hosts advise you to return to the same thread.
In the next part, we’ll teach you how to execute all of these.
How to Fix Website Suspended by HostGator?
In order to unblock your site, you may need to take a few moves.
Step 1: Clean Your Website
You can uninstall malware by yourself, i.e. by using a plugin or manually.
Is Malware Deletion Manually Effective?
It might appear to all of our readers that a reasonable choice is to uninstall malware manually. Although it isn’t usually the case.
There are two obstacles: first in order to be able to work with it you would have to have professional knowledge of WordPress. While there are videos and posts that you can follow to learn how to delete malware manually, they rarely help you fully clean up the web. There could be malware anywhere on your website. They’ll teach you in a guide how to clean up a few places where they’ve discovered viruses on their websites. Malware could be found in a separate location on your website.
And second, for those who know their way around WordPress, manually cleaning a web is a time-consuming task. For someone beginning from scratch, it is a much more prolonged operation.
And that is why it’s best to scrub the web using a security plugin.
Cleaning Website Using a Plugin
Although you can choose from several protection plugins, not all plugins are efficient. Some only perform a search at the surface level, checking into only a few files and directories where there is typically malware. Others search mainly for proven malware and are unable to detect new or even difficult ones.
MalCare Security Plugin overcomes these shortcomings.
- The tool performs a deep search and combs over the whole website and not just the areas where malware is normally detected. That way, it means that any malware infecting the website is detected and then cleansed.
- It is also planned not only to uncover proven malware, but also new and difficult ones. What? How? MalCare goes a step forward and tests the pattern and actions of codes that do not appear malicious right off the bat, while several other plugins look for known malware. In order to appear like regular coding, malicious protocols are masked. MalCare discovers whether a code is malicious or not by verifying its pattern and behaviour. That’s how ransomware is detected, and it’s worth remembering that such a deep analysis decreases the risk of false positives.
- In comparison, MalCare has a clear perspective on cleanups. With just a click of a mouse, it helps users to clean their website themselves. The explanation is that washing up normally takes a long time. You’ll need to order a clean up for other plugins, and then a security agent can visit the site and start a cleanup. It might take a few days for the process. Your blog, meanwhile, lacks traffic and sales, or worse, search engines like Google might blacklist it. Holding urgency in mind, a one-click automatic cleaner is given by MalCare.
Cleaning Your Hacked Site With MalCare
- Download and instal the website’s WordPress protection plugin. Then on the MalCare dashboard, link your website. The plugin will immediately start to search your web. When you’re done, it tells you how many hacked files you’ve found.
Now all that’s left to do is get the web tidy. You can do so by pressing the Auto-Clean icon.
- You can perform another search until the site is clean by navigating from the dashboard to Security > Review Site to double-check that it’s 100% clean.
- And that’s it. Your site is clean now, so you can move on to the next stage.
Step 2: Fix the Vulnerability That Caused The Hack
Has it ever crossed your mind when you got an email from HostGator, how did your site get compromised in the first place?
By way of bugs, hackers were able to access your website. It may be themes, extensions, or a rouge user that are insecure.
i. Fix vulnerable Themes, Plugins & Core:
Vulnerabilities leak into templates, plugins and the WordPress heart, as with most other programme. Developers’ released patches help fix these vulnerabilities. But if you have patches that are pending, introduce them right away. For plugins and themes, make sure that not only the working ones but also the dormant ones are modified. Read more about the meaning of changes on WordPress.
ii. Remove Pirated Themes and Plugins:
It’s tempting to use free software, particularly if it’s pirated. Yet pirated tech, unknown to many of you, has pre-installed malware like backdoors on them. Backdoors are triggered when you activate pirated software on your blog, too and they allow hackers to enter your website. Delete all pirated themes or plugins that you use, and in the future, pledge never to use them.
iii. Employ Least Privileged Principles:
A WordPress website has 6 user tiers. That of an Administrator is the highest level. An Administrator has full control of the site. All websites, posts, and setups can be reached by him or her. Only persons who can be trusted should be confined to the position of an admin. Be sure that only persons you trust have admin rights allocated to you.
Taking these simple measures will allow you to repair the flaw that results in the website being compromised and ultimately suspended.
Step 3: Ask HostGator to Review Your Site & Unsuspend It
All that’s left to do is alert HostGator about it now that your site is clean and you have patched vulnerabilities.
HostGator tells you to respond to the same thread in the email we shared with you in the previous segment. If you are not specifically told how to alert the web host of your clean website, we recommend that you contact them. You may have a live chat, give them an email or even call them.
Make sure you tell them the ransomware has been deleted from your site and the vulnerability has been patched. HostGator will then review your domain, and within a few days or less, they will unsuspend it after discovering that it is clean and safe.
Step 4: Google Blacklist Removal (Optional)
It is not unusual to see blogs that are already blacklisted by Google that are suspended by their web host. By keeping them away from stolen websites, the search engine giant aims to shield its customers. Hacked websites have a reputation for manipulating users by tricking them, among other items, to share their credit card information or inject malicious software into the device.
Google constantly crawls the website searching for fresh material that may be beneficial to its customers. In the meantime it’s likely to blacklist your domain if it detects malicious activities. These resources, isbanned.com and ismywebsitepenalized.com, can be used to find out whether you are blacklisted. Only insert your URL and if your site is penalised, they’ll show you.
A wake call that you needed to take protection more seriously might be to have the site suspended. This is not only connected to Hostgator or its hosting business. Most website owners believe that while they are not as popular as TechCrunch or The Hollywood Reporter, their websites are resistant to hacking attacks. But the fact is, hackers tend to attack small and medium-sized websites because security is always weak on these websites. It makes it a convenient target for them.
If you don’t want to be a victim of another hack attempt, so it’s best to use a security plugin and take some WordPress security precautions. If you have installed the MalCare Protection Plugin, it will make sure that the most complex malware is correctly detected. Not just that the plugin will help quickly clean the web. And MalCare can guarantee that the website gets round-the-clock website security with its built-in efficient cloud-based firewall.