A chatbot is a computer programme designed to mimic a human being’s conversation via text or voice messages. You can command or ask the chatbot a question, and the chatbot will answer or execute the action requested.
With the help of artificial intelligence ( AI) techniques such as natural language processing ( NLP), image and, audio and video analysis, Chatbot mimics human conversations. One of the chatbot’s most exciting features is that it learns from the errors (past interactions) and becomes smarter and smarter over time and known as Smart Bot or AI Bot.
Chatbots come in different shapes and in different sizes. Some companies use the chatbots in exciting ways.
Chatbots are used to order food, book flights, and get pretty much anything for advice. Although we are still in the early days of the development of chatbot, all the latest chatbot statistics indicate one thing: chatbot adoption among businesses of all sizes is increasing.
Starbucks Chatbot: Starbucks makes the whole process of ordering your favourite drink, or snack, a breeze with the help of a chatbot. Simply order food using voice commands or text messages and the chatbot will notify you when the order is ready and the total order amount.
Chatbot Hazards and Concerns
Chatbots are rapidly becoming a norm among companies for interacting with customers. Many companies have already been deploying chatbots, or at the initial stages. Although chatbots offer numerous benefits to businesses and customers, the use of chatbots presents several security threats.
We are at the nascent stage of the development of chatbot, current chatbot solutions are not completely safe and could expose the business to various cyber attacks. The vulnerabilities present in chatbots provide direct access to the network, applications, and databases of an organisation to hackers.
Through Artificial Intelligence and machine learning capabilities, chatbots will eventually mature and learn to collect more sensitive and personal information. Hence, enhancing the security of its chatbot platform at the foundation level itself is crucial for every business.
In particular, educating oneself and being aware of the risks associated with using chatbot is critical for businesses. They need to consider vital factors such as information sharing and storage, and most importantly who can access it.
What Happens When Chatbots Attack Hackers?
An attack on server infrastructure is not an easy task, with advances in security solutions. So now hackers turn to attack the chatbots (as a proxy). Because chatbot exhibits human-like communication, they can be an excellent proxy to perform cyber-attacks that defraud victims for hacker profit, or just for fun and fun.
Hackers can attack a chatbot and turn it into a ‘evil bot.’ The ultimate goal would be to scan the network’s other bots for potential vulnerabilities which could be exploited later. Once the user data protection bot service or framework is compromised it could lead to data theft.
In extreme cases, a ‘evil bot’ could try to masquerade as a legitimate human user and gain access to data from another user through a bot providing such services. It could use the accumulated data about a targeted victim, taken from public sources (such as social media), the dark web (using auctioned passwords or personal information), or both, for that.
How to Protect Data and Privacy of Users
Using technologies such as Two Factor Authentication (2FA), behavioural analytics, biometrics and Artificial Intelligence ( AI), chatbots and the data it handles can be secured. These newer technologies address the authentication and encryption issues affecting chatbots.
Chatbots offers companies huge sales , marketing and customer service potential. For this reason , it is critical for companies to address any security vulnerabilities by applying the above mentioned technologies.
Another way to secure chatbots and avoid hacking attempts is by using messages which are self-destructive. This is a proven solution, usually used by the banking and financial chatbots of all kinds.
When sensitive data is sent through a chatbot, that confidential message can be deleted from the system after a certain period of time for ever. In this way, the chatbot, the user and the company using the chatbot can be sure that all data and information will be secured and untracked.
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