When your web host, WPServeur, suspends your website and the fruits of your labours are unable to be discovered online, it’s simple to become panicked. Accounts are suspended for a variety of reasons. The following are the most prevalent grounds for an account suspension:
- Overdue payments
- Overuse of the server
- Abuse of the Terms of Use
In such cases, it is in your best interests to speak with your web host directly and as soon as possible. You can ask them to email you the information of what needs to be done to get your site back up and running. If you had a late payment instalment due, your website will be restored once you make the payment.
If your website is consuming too many server resources, you will be asked to fix the problem. You can’t always regulate the load because you’re getting massive volumes of traffic from all across the internet. In the latter situation, you’ll simply have to put up with the suspension and go to a managed web server.
The following are examples of terms of service violations:
- An injected script that runs ads on your website
- An injected script that allows hackers access to your website backend
- An injected script that is used to maliciously attack the server
- An injected script that is used for spamming other addresses
- Any combination of the above.
In certain cases, WPServeur suspends your website while it is investigated. When the investigation is over, your site could be:
- Re-enabled
- Terminated permanently
You must get your account re-enabled if you do not want your account to be permanently deleted and your website to be restored.
This is what WPServeur says about what constitutes abuse in their Terms and Conditions.
ARTICLE 20: YOUR SITE IS PIRATE
2 possibilities: what are the responsibilities of each party?
1- The site contains malicious files dating from before the migration on WPServer:
==> The responsibility of piracy remains the responsibility of the customer
2- You site is hosted at WPServeur, the site is hacked:
==> You inform us by support ticket of this hacking
==> Checks are put in place by our team:
* WordPress version
* Extensions / plugins
* Themes
3- Solutions:
a / Your version of WordPress, the extensions / plugins, the themes are up to date and the WPServer security mu-plugins are active: We investigate the why of hacking and we proceed to the free repair and cleaning of your site.
b / Your version of WordPress, extensions / plugins, themes are not up to date and / or WPServeur Mu-plugins were not active: You are responsible for hacking, we will suspend your WordPress and we will ask you to clean your website, update your WordPress in its entirety.
c / You have asked us to make changes to allow the use of extension (s): You are responsible for piracy, we will ask you to clean your site, update your WordPress in its entirety, the requested modification will be removed.
MalCare Scan
With MalCare’s 100-signal malware analysis, you’ll be notified of any threats so you can take action before it’s too late, such as when your host stops you or Google blacklists you. The remote scanning tool guarantees that your server is never overloaded, ensuring that your website is always quick, smooth, and responsive – exactly how you want it.
MalCare Clean
When it comes to security, timing is crucial. MalCare’s automated 1-click cleanup requires no human participation, so you’ll never have to wait for technical assistance or waste time. It’s critical to remove all infected scripts. You don’t want your web host to discover the spyware on your site.
This is, without a doubt, the most significant element of the article. Now that your site has been cleaned up, it is critical that you take steps to improve security so that a situation like WPServeur suspending your site does not occur again. You may think that securing your website is difficult and that you don’t know how to do it, but we have good news for you.
MalCare Protection
MalCare’s Web Application Firewall is continuously active, protecting your site from bots, malicious assaults, and hackers. The sophisticated Login protection ensures that only authorised users have access to your site, while the built-in website hardening capabilities strengthen your site’s security.
Update MalCare Site Management
MalCare serves as a one-stop shop for all of your website management requirements. MalCare will handle comprehensive website administration for you, whether it’s updating plugins and themes, WordPress Core, or assigning roles for users on your website.
BlogVault Backup
Complete, fast, and dependable backups have continuously shown to be the backbone of WordPress websites – a safety net on which your site can always fall back. You’ll never have to worry about a crashed site again with BlogVault’s unlimited backups. Not only that, but BlogVault stores backups on its own servers, ensuring that your website is light, fast, and responsive.
With MalCare, you can easily harden your site.
From simple file and folder security to more advanced tasks like preventing PHP execution in untrusted directories, regulating plugin installations, changing security keys, resetting passwords, and more, all from the MalCare dashboard.
Remember to update all of your linked credentials, including strong usernames and passwords.